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Terms & Conditions

Peer Supporter End User Agreement

END USER AGREEMENT

(for Peer Supporters)

Last updated: October 22, 2026

THIS END USER AGREEMENT (the "Agreement") governs access to and use of the "Share+Solve App" by the Peer Supporter ("You" or "Your"). The Share+Solve App is owned and made available to You by JTD COMPANY, LTD. (the "Company," "Us," "We," or "Our") as a result of Our agreement(s) with the organization that has engaged Us to make the Share+Solve App available to You (such agreement, the "Upstream Contract," and such party, Your "Organization").

By clicking "I accept" in the window through which this Agreement is presented, or by accessing or using the Share+Solve App, You agree to be bound by all of the terms and conditions of this Agreement. For convenience, the parties to this Agreement (i.e., You and the Company) may be referred to individually as a "Party" and collectively as the "Parties."

If You do not agree to be bound by the terms and conditions of this Agreement, do not click "I accept" and do not access or use the Share+Solve App.

The current version of this Agreement is posted at https://app.shareandsolve.app/terms/peer-supporters. We may update this Agreement from time to time. For material changes, We will ask You to review and accept the updated Agreement before You continue using the Share+Solve App, and Your Organization will receive at least 30 days' notice. Other changes take effect when posted with a new date.

I. Your Right to Access and Use the Share+Solve App

A. You agree and acknowledge that You are being provided the right to access and use the Share+Solve App because Your Organization has identified You to Us as a Peer Supporter in its program and invited You. The Share+Solve App is a tool of convenience that lets You, as a Peer Supporter, stay in touch with the Participants Your Organization assigns to You (each, a "Participant") and with Your supervisor, by methods that include, but are not limited to, sending messages, reviewing and logging check-ins, setting goals, sharing resources, and scheduling meet-ups (the "Purpose"). Pursuant to the Upstream Contract and subject to the terms and conditions of this Agreement, for the Term (defined below), You may, on a non-exclusive, personal, non-transferable, non-sublicensable, revocable, and limited basis, access and use the Share+Solve App through a web browser on Your (or Your Organization's) phone, tablet, or computer only for the Purpose.

B. The Company reserves the right to suspend or terminate this Agreement and/or Your ability to access and use the Share+Solve App without Us having any liability to You, without notice to You, and for any reason, including, but not limited to, a violation by You of any of the terms of this Agreement, a direction from Your Organization to do so, or a violation by Your Organization of the terms of its Upstream Contract with Us.

C. You agree and acknowledge that We are not involved in any way in any aspect of any medical diagnosis, care, services, or treatment You provide on behalf of Your Organization, and We are not responsible for any actions or inactions of You, Your Organization, any other Peer Supporter, or any Participant with respect to same. Your rights with respect to Us are exclusively provided by this Agreement.

D. Your ability to access and use the Share+Solve App shall not be subject to any uptime or availability commitment or standard from Us. We make no warranty or representation regarding the expected uptime or availability of the Share+Solve App, and We shall have no liability with respect to any unavailability of the Share+Solve App or Your inability to access and use it for any reason.

E. Without restriction or limitation, We reserve the right, in Our sole and absolute discretion, to make changes to the Share+Solve App.

F. You represent and warrant that You are at least eighteen (18) years of age. Company does not authorize, and this Agreement does not permit, access to or use of the Share+Solve App by any individual under the age of eighteen (18) in the capacity of a Peer Supporter, regardless of any certification, authorization, or engagement such individual may have with Your Organization or otherwise.

II. The Share+Solve App Is a Communication Tool, Not Medical or Mental Health Advice

A. You acknowledge and agree that You are engaged by, affiliated with, or otherwise authorized by Your Organization to provide peer support services, and that You are not employed, supervised, or controlled by Us in providing such services.

B. You acknowledge and agree the Company does not provide medical, mental health, or other professional diagnosis, care, services, treatment, or other advice.

C. The Share+Solve App is not a crisis service and is not designed to monitor for or alert anyone to emergent situations. Check-ins and requests for extra support from Participants, and check-ins You flag for Your supervisor, appear in Your supervisor's dashboard when it is opened; no email, text, or push alert is sent. You are responsible for following Your Organization's procedures for safety concerns and emergencies.

III. Your Access and Use of the Share+Solve App

A. You agree that You will use the Share+Solve App only for the Purpose and only in compliance with this Agreement, Our policies in effect from time to time (including, but not limited to, Our Privacy Policy at https://app.shareandsolve.app/privacy), Your Organization's policies, and all applicable federal, state, and local laws and regulations.

B. In making the Share+Solve App available to You, We use the services of third-party providers (together with their respective suppliers, "3P Providers"), including Vercel (hosting), Supabase (database and sign-in), Sentry (error monitoring), and Zoom (video meet-ups). These 3P Providers host the Share+Solve App and related User Data (defined below) and provide other services (individually and collectively, "3P Services"). You agree and acknowledge that 3P Providers are not employees or subcontractors to Company, and We shall have no responsibility or liability of any kind with regard to the provision of 3P Services or for any actions or inactions of any 3P Provider.

C. Video meet-ups in the Share+Solve App run on Zoom's technology. To schedule a video meet-up, You will need to connect Your own Zoom account and agree to Zoom's terms and policies, which apply to the video meet-up itself. Participants You invite may join without a Zoom account. Applicable terms and conditions of 3P Providers may change from time to time, and We have no obligation to notify You of any such changes.

D. User Accounts.

  1. Account Creation and Security. You will set up Your account only through an invitation from Your Organization. In creating an account, You shall: (a) provide true, accurate, current, and complete information, including an email address at which We (or Our 3P Providers) may send You notices and other communications; and (b) maintain and promptly update such information so that it remains true, accurate, current, and complete. We may ask You from time to time to confirm Your account by email, and if You fail to confirm Your account as requested, We shall have the right to suspend or delete Your account. You consent to receive communications, including, but not limited to, notices, agreements, and disclosures, electronically from Us at the email address You provide. You agree that these electronic communications satisfy any legal requirement that such communications be in writing.

  2. Passwords. You will create a password to access Your account. You will be solely responsible for all access to and use of the Share+Solve App by anyone using Your password and account, whether or not such access and use is actually authorized by You, including all communications and transmissions made through such access or use. You agree that You will not share Your account information with anyone, and You agree to notify Us and Your Organization immediately of any unauthorized use of Your account or any other breach of security of which You become aware.

  3. You may not use an account for any purpose that is unlawful or prohibited by this Agreement, or in any manner that could damage, disable, overburden, or impair the Share+Solve App or interfere with any other party's use and enjoyment of it.

E. In accessing and/or using the Share+Solve App, You agree that You are subject to the following "Restrictions on Use," and that You will not:

  1. Sell, license, sub-license, distribute, rent, lease, digitally transmit, transfer, or assign the ability to access and use all or any part of the Share+Solve App.
  2. Copy, reproduce, or publicly display all or any part of the Share+Solve App.
  3. Reverse engineer, decompile, or disassemble the Share+Solve App, or otherwise attempt to obtain any of the source code, object code, executable code, or media files related to the Share+Solve App.
  4. Remove or obscure any product identification, proprietary, copyright, or other notices contained in or on the Share+Solve App.
  5. Modify, translate, or create derivative works based upon any or all of the Share+Solve App.
  6. Access or use the Share+Solve App other than for the Purpose.
  7. Incorporate the Share+Solve App into any other product or service, or create Internet "links" to or from the Share+Solve App, or "frame" or "mirror" any part of the Share+Solve App.
  8. Interfere with or disrupt the integrity or performance of the 3P Services or the ability of You or others to access and use the Share+Solve App, the data contained therein, or any equipment used by You or others to connect to the Share+Solve App.
  9. Attempt to gain unauthorized access to the 3P Services and/or the Share+Solve App, or access any part of the Share+Solve App through automated or non-human means.
  10. Enter, share, or access information about any Participant that You are not authorized by Your Organization to enter, share, or access.

This is a non-exhaustive list of things You may not do in connection with the Share+Solve App. If this Agreement does not expressly provide that You may do something involving the Share+Solve App, We do not authorize You to do it. We may decide that any conduct You engage in violates this Agreement, including these Restrictions on Use, and should We do so, We reserve the right, without Us having any liability to You, to immediately revoke or suspend Your ability to access and use the Share+Solve App.

F. In accessing and using the Share+Solve App, You or Your Organization are responsible for all equipment necessary to connect to the internet and to access and use the Share+Solve App, and for virus and other malware protection sufficient to protect such equipment. Video meet-ups require that You allow Your browser to use Your camera and microphone, and that You connect a Zoom account to schedule them (see Section III.C).

IV. Your Information and Privacy

A. You accept and have sole responsibility for the accuracy, quality, integrity, reliability, and appropriateness of all data that You supply in accessing and using the Share+Solve App ("Information"). You represent to Us that all Information You submit is (1) accurate and complete to the best of Your knowledge; (2) submitted with all necessary authorization from Your Organization; and (3) submitted without violation of any third party's rights.

B. All data and information You submit or that relates to You, all information Your Organization submits relating to You, all information collected by automated means relating to Your use of the Share+Solve App, and all messages, check-ins, goals, meet-up details, resources, and other content entered into or transmitted through the Share+Solve App (individually and collectively, "User Data") will be transmitted over the internet and hosted and stored on servers maintained by one or more 3P Providers.

C. Who can see User Data. Your messages with a Participant can be read by You and that Participant. Your supervisor cannot read those messages, but can see how many messages have been sent and the date of the most recent one. Your messages with Your supervisor can be read by both of You. The check-ins You log, including Your notes, and Participants' check-ins are available to Your supervisor. Other User Data is available to Your Organization as described in Our Privacy Policy.

D. With respect to all User Data, You and We agree to be bound by the terms of Our Privacy Policy. Your Organization owns and controls User Data that is part of its program. You grant Us and Our 3P Providers a limited right to host, store, process, and use User Data only as needed to provide, secure, support, and operate the Share+Solve App, to address potential safety issues, to prevent misuse, and to comply with the law. We keep User Data, and handle it when Your account is removed, as described in Our Privacy Policy.

E. We may create de-identified, combined information from User Data across organizations only if Your Organization has agreed to participate. Such information will never include message content, and We will share only combined findings, never information about a single person.

V. Proprietary Rights

A. This Agreement is not an agreement for the sale or licensing of the Share+Solve App or any of its underlying software, media, or content. You are not being granted any right, title, or interest in the Share+Solve App, or other than as expressly set forth herein, a right to possess an executable version of the software used to make the Share+Solve App accessible to You and others, or to any information or materials included within the Share+Solve App.

B. You acknowledge and agree that the Company owns all right, title, and interest in and to the Share+Solve App, including, but not limited to, its software and code, database structure, APIs, algorithms, processes, workflows, design, media, and content (other than User Data), all modifications, improvements, and derivative works, and all intellectual property rights in them anywhere in the world. Any rights not expressly granted to You herein are reserved by Company.

C. You agree that the Company may use Your feedback, comments, suggestions, or ideas relating to the Share+Solve App ("Feedback") in any way, including, but not limited to, in future modifications of the Share+Solve App, other products or services, advertising, or marketing materials. You grant the Company a perpetual, worldwide, fully transferable, sub-licensable, non-revocable, fully paid-up, royalty-free, and unlimited license to use all Feedback that You provide or disclose to the Company.

VI. Our Website

The Share+Solve App may link to Our website at https://www.shareandsolve.app (the "Website"), including free resources available there. Our Privacy Policy applies to Your use of the Website.

VII. Third-Party Materials

Through the Share+Solve App, You and/or Your Organization may share resources with Participants, including third-party content (such as data, information, applications, and other products, services, and/or materials) and links to third-party websites or services ("Third-Party Materials"). You acknowledge and agree that Company is not responsible for Third-Party Materials, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Company does not assume and shall not have any liability or responsibility to You or any other person or entity for any Third-Party Materials. Third-Party Materials and links thereto are provided solely as a convenience, and they are accessed and used entirely at the user's own risk and subject to such third parties' terms and conditions. You and Your Organization are responsible for making sure that all Third-Party Materials You share are appropriate, legal, accurate, complete, valid, decent, of the quality required for their purpose and the audience to whom they are directed, and compliant with all applicable laws.

VIII. Term and Termination

A. The "Term" of this Agreement begins when You first access the Share+Solve App and continues on a month-to-month basis until terminated by You, Your Organization, or Company in accordance with this Agreement.

B. You may terminate this Agreement by asking Your Organization to remove Your account; Your supervisor approves the request in Peer Bridge. We reserve the right to terminate accounts, and any rights You have to access and use the Share+Solve App, if Your account is inactive or dormant for 90 days or more.

C. In addition to its rights to terminate this Agreement and/or suspend Your ability to access and use the Share+Solve App as provided elsewhere in this Agreement, Company may also terminate this Agreement if it ceases to operate and/or support the Share+Solve App, which Company may do at any time in its sole discretion.

D. The Company reserves the right to suspend or terminate this Agreement and/or Your ability to access and use the Share+Solve App without Us having any liability to You, without notice to You, and for any reason, including, but not limited to, a violation by You of any of the terms of this Agreement, a direction from Your Organization to do so, or a violation by Your Organization of the terms of its Upstream Contract with Us.

E. Upon termination: (i) all rights granted to You under this Agreement will terminate; and (ii) You must stop all use of the Share+Solve App. What happens to Your User Data when Your account is removed is described in Our Privacy Policy.

F. Termination will not limit any of Company's rights or remedies at law or in equity.

IX. Disclaimers

TO THE MAXIMUM EXTENT ALLOWED BY LAW, WE PROVIDE THE SHARE+SOLVE APP ON AN "AS IS" AND "WITH ALL FAULTS" BASIS, AND YOUR ABILITY TO ACCESS THE SHARE+SOLVE APP IS PROVIDED ON AN "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AS BETWEEN YOU AND US, YOUR USE OF THE SHARE+SOLVE APP IS AT YOUR OWN RISK.

COMPANY DISCLAIMS THAT IT IS A LICENSED PROVIDER OF MEDICAL, MENTAL HEALTH, OR OTHER PROFESSIONAL SERVICES. YOU AGREE THAT ANY INFORMATION PROVIDED THROUGH THE SHARE+SOLVE APP WILL NOT BE INTERPRETED AS MEDICAL, MENTAL HEALTH, OR PROFESSIONAL ADVICE, DIAGNOSIS, OR TREATMENT OF ANY NATURE.

YOU ACKNOWLEDGE THAT COMPANY HAS NOT MADE ANY REPRESENTATIONS OR WARRANTIES TO YOU REGARDING THE SHARE+SOLVE APP. WITHOUT LIMITING THE FOREGOING, COMPANY DOES NOT WARRANT THAT THE SHARE+SOLVE APP IS ACCURATE, SECURE, RELIABLE, OR CORRECT; THAT THE SHARE+SOLVE APP AND/OR 3P SERVICES WILL NOT CONTAIN VIRUSES, MALWARE, OR OTHER HARMFUL MATERIAL; THAT THE SHARE+SOLVE APP WILL MEET YOUR REQUIREMENTS, OR THAT YOU WILL ACHIEVE ANY PARTICULAR OUTCOME IF YOU APPLY OR RELY ON ALL OR ANY OF THE INFORMATION THAT MAY BE MADE AVAILABLE TO YOU BY YOUR ORGANIZATION THROUGH THE SHARE+SOLVE APP; OR THAT ANY DEFECTS OR ERRORS THAT MAY BE PRESENT IN THE SHARE+SOLVE APP WILL BE CORRECTED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH REGARD TO THE SHARE+SOLVE APP AND YOUR USE THEREOF, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

X. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AS BETWEEN YOU AND THE COMPANY, IN NO EVENT SHALL THE COMPANY BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF, RESULTING FROM, OR IN CONNECTION WITH THIS AGREEMENT, OUR PERFORMANCE OR BREACH THEREOF, OR YOUR USE OF THE SHARE+SOLVE APP. THE FOREGOING LIMITATION ON DAMAGES WILL APPLY TO ALL CLAIMS, REGARDLESS OF THE NATURE OR CHARACTER OF SUCH CLAIMS, INCLUDING, WITHOUT LIMITATION, CLAIMS ARISING OUT OF ANY ALLEGATION, ACTION, SUIT, OR PROCEEDING BASED UPON BREACH OF CONTRACT, NEGLIGENCE OR OTHER TORT, STRICT LIABILITY, VIOLATION OF A STATUTE OR OTHER LAW, OR OTHERWISE, AND REGARDLESS OF WHETHER SUCH DAMAGE WAS FORESEEABLE AND WHETHER OR NOT THE COMPANY HAD REASON TO KNOW OF THE POSSIBILITY OF SUCH DAMAGES.

WE DISCLAIM ALL LIABILITY IN CONNECTION WITH YOUR USE OF THE SHARE+SOLVE APP. FURTHER, IN NO EVENT WILL COMPANY'S CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED ONE HUNDRED DOLLARS ($100.00). NO ACTION, REGARDLESS OF FORM OR NATURE, ARISING OUT OF THIS AGREEMENT MAY BE BROUGHT BY OR ON BEHALF OF YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION FIRST AROSE.

WE SHALL HAVE NO LIABILITY FOR THE ACTION OR INACTION OF ANY PARTICIPANT OR OTHER THIRD PARTY, THE ACTION OR INACTION OF ANY OTHER USERS OF THE SHARE+SOLVE APP, THE ACTION OR INACTION OF OTHER PARTICIPANTS IN ANY GROUP SESSIONS, OR ANY 3P PROVIDER.

SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS AGREEMENT WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW. IF ANY PORTION OF THIS SECTION X IS FOUND TO BE INVALID OR OTHERWISE UNENFORCEABLE, OUR LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

XI. Indemnification

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS THE COMPANY AND ITS OWNERS, DIRECTORS, OFFICERS, PARTNERS, EMPLOYEES, AGENTS, SUCCESSORS, AND ASSIGNS ("COMPANY INDEMNIFIED PARTIES") FROM AND AGAINST ANY AND ALL DAMAGES, EXPENSES, LIABILITIES, COSTS, OR OTHER LOSSES, INCLUDING REASONABLE ATTORNEYS' FEES AND COURT COSTS, INCURRED BY ANY SUCH COMPANY INDEMNIFIED PARTY THAT ARISE FROM OR OCCUR AS A RESULT OF, IN WHOLE OR IN PART, (I) YOUR ACCESS TO AND/OR USE OF THE SHARE+SOLVE APP; (II) YOUR VIOLATION OF ANY TERM OF THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, THE RESTRICTIONS ON USE; (III) YOUR VIOLATION OF ANY THIRD-PARTY RIGHT, INCLUDING, WITHOUT LIMITATION, ANY RIGHT OF PRIVACY, PUBLICITY, OR INTELLECTUAL PROPERTY; OR (IV) YOUR NEGLIGENT OR OTHER TORTIOUS CONDUCT OR YOUR VIOLATION OF ANY APPLICABLE LAW, RULE, OR REGULATION.

XII. General

A. Relationship of the Parties. The relationship of the Parties established by this Agreement is that of independent contractor, and nothing contained in this Agreement shall be construed or implied as creating any partnership, agency, or joint venture between Company and Your Organization, any 3P Provider, and/or You.

B. Governing Law and Enforcement of Agreement. All matters arising out of or in connection with this Agreement, including its construction and interpretation, shall be governed by the laws of the State of Ohio without regard to conflict-of-laws principles. Each Party agrees that claims and disputes arising out of this Agreement must be decided exclusively in a federal or state court of competent jurisdiction located in Mahoning County, Ohio. Each Party submits to the personal jurisdiction of such courts for the purpose of litigating any claims or disputes.

C. No Third-Party Beneficiaries. This Agreement does not confer any rights on any person or party other than You and Us, including, without limitation, Your Organization.

D. Severability. If any provision of this Agreement conflicts with governing law or is held to be null, void, or otherwise ineffective or invalid by a court of competent jurisdiction: (1) such provision shall be deemed restated to reflect as nearly as possible the original intentions of the Parties in accordance with applicable law; and (2) the remaining terms, provisions, covenants, and restrictions of this Agreement shall remain in full force and effect.

E. No Waiver. A failure by Us to enforce at any time any provision of this Agreement shall not be deemed a waiver of Our right thereafter to enforce such provision.

F. Headings and Captions. Headings used in this Agreement are for reference only and shall not be used or relied upon in interpreting this Agreement.

G. Beneficiaries. This Agreement shall be binding upon and inure to the benefit of the Parties and their respective successors and permitted assigns.

H. Notices. Except as otherwise provided in this Agreement, all notices, demands, or other communications under this Agreement must be in writing and will be deemed given when delivered personally to the recipient, sent by reputable express courier service (charges prepaid), or mailed by certified or registered mail, return receipt requested and postage prepaid.

I. Gender, Pronouns. Whenever the context of this Agreement requires, words used in the singular will be construed to include the plural and vice versa, and pronouns of any gender will be deemed to include the masculine, feminine, neutral, or plural.

J. Entire Agreement. This Agreement, together with Our Privacy Policy, constitutes the entire, final, complete, and exclusive agreement between You and Us and supersedes all previous agreements, intentions, or representations, oral or written, relating to its subject matter.